Complaints

Resolving your complaint is important to us

We are committed to providing high quality services, products and opportunities, so if you have a complaint, please let us know.

We will investigate your concerns as quickly as possible to resolve them to your satisfaction.

To assist us in helping you:

Gather all your supporting documents, think about the questions you want answered and how you would like your complaint resolved.

Contact us and explain your concerns:

Email complaints@securedlendershub.com.au or phone: 1800 95 8400 between 10am and 2pm and ask to speak with the Complaints Officer.

We will acknowledge your complaint within 72 hours from when we receive the complaint.

We will aim to resolve your complaint as quickly as possible, if not immediately. While most matters can be resolved quickly, more complex issues may take longer. 

What if the issue is not resolved?

If an issue has not been resolved to your satisfaction, you can contact your preferred legal representative who can advise you is your complaint constitutes a breach of any law and what redress you may have against us.  To date, we have had NO legal complaints from any Direct funders who have used our platform.

The Complaints Officer’s contact details are:

Telephone: 1800 95 4200

Email: complaints@securedlendershub.com

Website: securedlendershub.com.au